- Please note that guests who wish to input extra beds in the rooms are required to inform the property in advance. - Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel. - Please note that the credit card provided will be intermittently verified every 3 weeks up to arrival date. - If you are making payment using another cardholder's credit card, kindly provide the following to the hotel prior to your arrival: Authorization letter with cardholder's signature - The property provides a pick-up service at 217 Nguyen Van Thu Street, Hai Ha Building, District 1, HCMC. Advance booking is required & subject to availability at the time of booking. - In accordance with Vietnamese law, all guests MUST present an original ID, either a Vietnamese ID, Passport, and valid Visa for foreigners, or a Vietnamese Temporary Residence Card at check-in. - Resort check-in time is 4:00 pm, and check-out time is 12:00pm. Special requests are subject to availability, and a surcharge may be applied. - Pets are not allowed on the hotel premises. Outside food and beverages are not permitted in the resort. - Any arising guest will have an extra charge as per resort policies. - The Grand Club and VIP Gaming Areas are open to foreign passports aged 18 years and above only, in accordance with Vietnamese law. Only valid hard copies of the original Passport and valid Visa are accepted as proof of eligibility and will be required for verification before entry. - For VAT (Value Added Tax) inquiries, please inform us at the time of booking or when using the service for prompt assistance; the invoice will not be re-issued after the check-out date.